Terms and Conditions

Dawrk AI is a digital technology platform that enables businesses, their users and their customers to manage and carry out a range of operations and services electronically. Depending on the sector, plan and available features, platform services may include queue, appointment, booking, customer, branch, staff, order, service, notification, reporting and operational management, plus other digital solutions the company adds or develops from time to time.

The user acknowledges that some services or features may differ depending on the account type, sector, business or subscription.

By using the platform, creating an account, completing registration or subscription, or taking any electronic step that includes acceptance of these terms, the user confirms that they have read, understood and agreed to be bound by them, to the extent permitted by law.

Transactions and agreements relating to platform services may be concluded electronically where they meet the legal requirements prescribed in the Sultanate of Oman. These terms do not override or restrict any right granted to the user or consumer under mandatory applicable legislation.

The user must have the legal capacity required to use the service or enter into the relevant transaction under the applicable laws.

The user undertakes to provide accurate, correct and up-to-date information when registering, subscribing or using the services. The user is responsible for updating their data whenever a material change occurs that affects service use or communication with them.

The company may request additional information or documents to verify the identity or capacity of the user or business whenever necessary for operational, security or regulatory purposes.

An account is assigned to its owner or the entity registered in its name. It may not be used in a way that impersonates others or misleads as to the user's identity.

The account owner is responsible for keeping login credentials and associated verification means confidential, and must notify the company without unreasonable delay when unauthorised access to the account is suspected.

For business accounts, the business owner or its authorised person is responsible for granting employees and users appropriate access permissions and for reviewing or revoking them when needed. Multiple users, branches or roles may be linked to one business according to the permissions and features available on the platform.

The platform must be used for lawful purposes and in accordance with the laws and regulations in force in the Sultanate of Oman.

In particular, the user is prohibited from: using the platform for any fraudulent, unlawful or misleading activity; attempting unauthorised access to another person's account, system or data; disrupting the platform or interfering with its technical structure, security or stability; uploading or sending malicious software, code or content that may harm the platform or users; extracting or collecting data by unlawful means or in violation of granted permissions; using the platform in a way that infringes intellectual property, privacy or any other legal rights of others; or misusing communication, notification or integrated services.

Nothing above prevents the company from taking the technical or legal measures necessary to protect the platform and its users.

Dawrk provides the technical infrastructure that enables businesses to manage their services and interact with their customers.

Unless a service is provided directly by Dawrk, the business operating the activity remains responsible for the services, goods, appointments or bookings it provides to its customers, and for their quality, fulfilment, pricing and specific terms.

Merely by providing the technical platform, Dawrk is not a party to every commercial transaction between a business and its customer, unless expressly stated otherwise for a specific service. This clause does not affect any liability imposed on Dawrk as a technology service provider by mandatory laws.

The platform may provide free, trial or paid services. Before confirming a subscription where applicable, the user is shown basic information about the plan or service, price, duration, main features and any material associated terms.

No fees are charged except through the displayed and approved mechanism for the relevant service. The company may modify plan prices or features in the future, with changes taking effect according to their effective date and without prejudice to accrued rights or any statutory notice requirements. Taxes and government fees, if any, are subject to the applicable laws and regulations.

Where paid services exist, invoices or financial documents are issued in accordance with the applicable legal and regulatory requirements.

The user undertakes to pay amounts due on the dates set for the plan or agreement. Payments may be processed through independent payment service providers or approved financial institutions, in which case the payment may also be subject to the technical or regulatory terms of that provider, without prejudice to the rights granted to the user by law.

The company may offer trial periods, promotions or benefits subject to specific terms disclosed to the user. A trial offer may not be interpreted as a permanent commitment to provide the service free of charge after the specified period ends.

When a trial period ends, the user is not moved to a paid service except in accordance with the mechanism and consent required by the system and the law.

The company strives to maintain platform continuity and quality of operation and takes reasonable technical measures to achieve this.

However, some services may be temporarily affected by maintenance, updates, technical faults, third-party services or circumstances outside the company's reasonable control. A temporary interruption is not in itself a contractual breach if handled in accordance with the nature of the service and the relevant legal requirements.

In cases where the law grants the consumer a right due to service deficiency, the company complies with the rights and obligations prescribed by law.

The company may develop the platform by adding features, modifying interfaces, improving functions or replacing technologies for operational, security, development or user-experience purposes.

When a material change directly affects the user's fundamental rights or an existing paid service, it is handled in accordance with the applicable terms and relevant regulatory requirements.

The company may suspend an account or restrict some of its features temporarily when there is reasonable cause, including: suspected fraudulent or unlawful use; a security risk to the account or platform; a material breach of these terms; non-payment of amounts due under a paid subscription; a binding request from a competent authority; or the need to protect users, data or system integrity.

Whenever possible and consistent with security or legal requirements, the company seeks to notify the user of the reason for the action and the ways to address the breach.

The user may request closure of their account through the procedures available on the platform, subject to any existing legal or contractual obligations.

The company may terminate the account when there is a material or continuing breach of the terms or when there is a legal or security reason justifying termination. Account termination does not cancel rights or obligations that validly arose before the termination date.

The Dawrk AI platform, its components, digital services and software products are owned by Dawnk Powered bgAi LLC or licensed to it as the case may be. The related rights include, to the extent protected by law, the name, marks, logos, designs, interfaces, software, code, content, databases, documentation, visual and textual materials and digital assets linked to the platform.

Use of the platform does not grant the user any ownership right in those assets. Without authorisation or legal basis, it is prohibited to: copy or redistribute material parts of the platform; resell or license company-owned software; remove ownership notices or marks; use the platform's commercial assets in a way that suggests a non-existent partnership or endorsement; or reverse-engineer or attempt to access protected code or structure where prohibited by law.

This does not include any right that cannot be restricted by law.

The user or business remains responsible for the data and content they enter or upload to the platform, and for the lawfulness of their possession and use of it. The company does not acquire ownership of user data merely by storing or processing it to provide the service.

The user grants the company, solely to the extent necessary to operate the service, the technical authority to host, process, transfer and display the data in accordance with the service, the Privacy Policy and the law.

Personal data is processed in accordance with the platform's Privacy Policy and the laws and regulations in force in the Sultanate of Oman. The Privacy Policy independently governs the types of data processed, the purposes of processing, data subjects' rights and privacy-related contact methods. These terms are not a substitute for the Privacy Policy.

The platform may integrate with technical services provided by third parties, such as hosting, payment, messaging, maps, communications, analytics or cloud services. Use of some of these services may be subject to the terms or policies of their providers.

The company endeavours to select and integrate external services in a manner consistent with operational and security requirements, but each party's liability remains subject to its actual role and the applicable contract and law.

The platform may contain links to sites or services not operated by Dawrk. The external party bears responsibility for its content, services and policies, and a reference to it is not an endorsement of everything it offers unless expressly stated.

The company bears the liability prescribed by law for damage arising from a proven breach of its legal or contractual obligations. No provision of these terms may be interpreted as exempting the company from a liability that cannot lawfully be waived or reduced by agreement.

To the extent permitted by law, the company is not liable for losses directly resulting from: the user's use of the service in breach of these terms; the user's negligence in protecting account credentials; incorrect information or instructions provided by the user; independent acts of a business or external service provider not actually controlled by the company; or a foreign cause, force majeure or event that the company could not reasonably prevent or foresee.

Any compensation due is assessed according to proven damage, causation and mandatory legal rules.

Neither party is liable for delay or non-performance caused by an external event beyond its control, where the legal conditions are met, including natural disasters, emergency government decisions, widespread public disruptions or events that cannot reasonably be prevented. The affected party remains obliged to take reasonable steps to mitigate the impact and resume performance once the cause ceases.

Notices related to account or service operation may be sent through the platform, email, messages or communication means enabled by the system, according to the nature of the notice. User data is not used to send advertising or marketing materials except in accordance with legal requirements and any required consents.

The company may amend these terms when necessary due to service development or changes in legal or operational requirements. The current version is published on the platform with its last updated date.

When a material change affects the user's fundamental rights or obligations, the company adopts an appropriate notification method where required by law or warranted by the nature of the change. Amendments are not applied retroactively to accrued rights except as permitted by law.

These terms may not be interpreted as diminishing any right or guarantee granted to the consumer or user under a mandatory legal provision in the Sultanate of Oman. If any provision of these terms conflicts with a mandatory legal provision, the legal provision applies to the extent of the conflict, and the remaining provisions remain effective to the extent permitted by law.

If any provision of these terms is held invalid or unenforceable, this does not — unless the law requires otherwise — invalidate the remaining provisions, which remain effective to the extent permitted by law.

The company's failure or delay in exercising any right under these terms is not a waiver of that right, unless an express waiver is issued by the person authorised to do so in the form required by law.

These terms are governed by and construed in accordance with the laws of سلطنة عُمان. The legislation, regulations and effective decisions relevant to the nature of the service and transaction are taken into account when applying them.

The company and the user will, as far as possible, seek to resolve any complaint or dispute relating to the service amicably before resorting to the courts. This does not prevent any user or consumer from exercising their right to approach the competent authorities.

Subject to mandatory rules of jurisdiction prescribed by law, the courts of the Sultanate of Oman have jurisdiction to adjudicate disputes arising out of or relating to these terms.

For any legal or contractual inquiry relating to these terms, you can contact Dawnk Powered bgAi LLC through the official contact channels shown on the Support & Contact page of the Dawrk AI platform.

Dawnk Powered bgAi LLC · سلطنة عُمان · Commercial Registration No.: 1669482